Our website is designed to ask for only the information necessary to provide the services you request. Please keep in mind that these are services, not requirements. We`ve been careful to design this website so that you are not required to provide personal information to access it.
Purchases require your name, billing address, shipping address, e-mail address, phone numbers and credit card information. We never exchange e-mail addresses or phone numbers with others. They are used only to contact you if there is a question about your order. Our secure handling of credit card information is covered in the security information that follows.
We fully understand why some of our customers would like to receive less sales and promotion literature through the mail. We recommend the Mail Preference Service offered by the Direct Marketing Association. Their website (http://www.the-dma.org/consumers/offmailinglist.html) contains full instructions on how to have your name removed from non-profit and commercial mailing lists.
The Use of “Cookies”
In the initial design of the Web, there was no way for a site to know whether one-page request was connected to another. The page you`re reading now is not on our server, it`s on your browser. In essence, it`s a snapshot of our site, and some method is needed to connect such things as vehicle information on one page to product information on another. The “cookie” accomplishes this. There is no mysterious or secret information in these tiny text files and they won`t hog your hard drive. They simply allow us to temporarily retain basic information that allows us to maintain a conversation with you, as you move through our site and/or return at a future date. Our cookies can only be read by our site and contain no credit card information or personal data.
To place an order through our website, your browser`s security settings must be set to enable cookies. If cookies are disabled, we have no way of placing your product selections in the shopping cart or tailoring our custom-fit products to your particular needs. If you are concerned about cookies, you can enable their use in your browser, place your order, then disable and delete them after your session.
Collection of Marketing Information
We collect information on traffic patterns and site usage to help us improve the design of our site and our service to you. This information is collected and analyzed, pursuant to privacy guidelines established by the Federal Trade Commission. We identify a visitor to our site with a unique ID that contains absolutely no personal information. The resulting data allows us to record your interests and shopping behavior, providing you with a shopping environment that is interesting, secure and easy to use.
When you place an order, your credit card information is transmitted over the Internet using encrypted Secure Sockets Layer (SSL) technology, the industry standard method for protecting web communications. SSL is built into all major browsers and comes in two strengths, 40-bit and 128-bit, which refer to the length of the “session key” generated by every encrypted transaction. The Palm.com website supports 128-bit encryption – many times stronger than 40-bit sessions.