The Palm Boston Is Moving!
The Palm Boston is moving to an exciting new address! Our last day
at the Westin Copley Place location was December 31, 2011.
See below for Frequently Asked Questions, and click here to follow us on Facebook for the latest news & updates on our relocation.
Thank you for your patronage and loyalty these past 15 years – it has been our great pleasure to welcome you into our Palm family. We look forward to celebrating the new Palm Boston with you!
Frequently Asked Questions
Where is The Palm moving?
The new Palm Boston will be located in the lobby of One International Place. With 8,300 sq. ft. and seating for more than 300 patrons, it will be considerably larger than our previous location. There will also be an outdoor dining deck overlooking the Evelyn Moakley Bridge, Greenway and entrance to the Seaport District. Click here to read more.
When will the new Palm open?
We’re planning to open the new Palm in the 1st quarter of 2013. Like us on Facebook to stay informed of all the details including how the construction’s coming and the actual open date.
I am a member of the 837 Club. What will happen to my account & points?
As long as you use your membership at least once every 18 months, your account will remain active. If you are unsure or still have questions, please call Member Services at 866-333-7256 to keep your account active and to ensure you still earn your 837 birthday certificate.
In the meantime you can continue to earn points by visiting any of our other Palm Restaurant locations and even for orders placed in our online store. For more information on reward redemption, click here.
I have a Palm Gift Card and wasn't able to use it at the Boston location before December 31. What do I do?
Palm Gift Cards that you may have purchased or received as a gift
are valid in any Palm location* or keep them tucked away for the
Grand Opening of the new Boston location. You can also use them for purchases from the Palm Online Store. Just call 800-795-7256 and we’ll help process the gift card for your online purchase.
I recently purchased a Palm Gift Card(s) over $250 and received a $50 Thank You Card. I wasn't able to use it before December 31 - what do I do?
If you received a brown $50 Thank You Card, it is valid at any of our 25 other Palm Restaurant locations* January 1 - April 30, 2012. If you do not think you will use the card before April 30, please call Palm Customer Care at 800-795-7256 and we will exchange your card for one with no expiration date.
$50 Thank You Cards distributed after December 3 have no expiration date. If you want to confirm the expiration date on your card, please call Palm Customer Care at 800-795-7256.
I still have questions. Who should I talk to?
For additional questions, please contact Palm Customer Care at customercare@thepalm.com or 800-795-7256.
If you are a member of the 837 Club and haven't used your membership at least once in the last 18 months, don’t forget to call Member Services at 866-333-7256 to keep your account active and to ensure you still earn your 837 birthday certificate.
* Not valid at The Palm Mexico City or Palm Bar & Grille at JFK Airport. Click here for a list of other Palm locations.